Please be advised that we deliver ONLY brand medicines. We deliver only to EU member countries, which allow purchase of mediciens over the Internet. Some of our products require a valid EU prescription, so please email us and provide a scanned copy of it when placing your order. Refills for the same medicine will not require a prescription copy, as long as you have provided your valid precription while placing your first order with us!
General delivery rules
Goods are delivered by Registered Priority Mail and need to be signed for upon arrival. All packages have tracking numbers, which will be provided to you once the package is shipped. Tracking numbers can be used for online tracking. In the unlikely event that your goods are not received in good time, please email us at email@example.com quoting your order number. If you are not able to quote the order number, please provide your name, the delivery address and the approximate date of your order. We will attempt to track the order but should we be unable to do this, we will replace the goods free of charge.
The average delivery time is 7-10 business days. In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages. In the event that you do not receive your packages within 20 days, these packages are declared lost or stolen and we guarantee to resend you the packages or to fully refund you the money for your order.
All orders are shipped within 24 hours once your online transaction has been validated, excluding weekends and holidays. In the event that your order is split up into two or more parcels, the parcels are shipped at a rate of two a day. Since these parcels are shipped on different days, there is a chance that their arrival could be a few days apart. In order to avoid fraud and to protect our valuable customers we ship via Registered Priority mail only.
Cancellation of order
In case you need to cancel your order, you are able to do so without any reason within 12 hours, please email us: firstname.lastname@example.org asking to cancel your order. Please, provide your order number, your name and the delivery address.
14 day money back guarantee
In the unlikely event that a faulty or incorrect order is received by the Customer, the Company will replace it immediately following our subsequent receipt of those goods. If this is not possible we will make a full refund of the purchase price. Such Goods must be returned to us within 14 days of receipt. The Customer will be responsible for arranging transportation, but postage costs thus incurred will be refunded.